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TERMS & CONDITIONS

 

 

 

Ownership of the www.jeansdeep.com online shop

Chic Dress – Confecções, Lda. (henceforth designated as “ Chic Dress”), based at Rua Parque Industrial de Monte Real, Lote 5, 4755-481 Rio Côvo (Stª Eulália) Barcelos, Portugal, VAT Number PT 507 201 361, registered in the Commercial Registry of Bareclos, nº391, is the legitimate owner of the official website www.jeansdeep.com. Whenever we refer to the jeansdeep website we are quoting the company.

 

Contacts and Customer Service  

For additional information, you may contact JeansDeep (Chic Dress - Confec., Lda.) through the online shop "send e-mail", via e-mail at info@jeansdeep.com, or by telephone, from Monday to Friday (excluding holidays), from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.at +351 253 951 871. You may also obtain information and clarity of doubts in the FAQs menu "click here".

 

Objective of application 

These General Sale Terms and Conditions exclusively regulate the purchase and sale at the JeansDeep online shop, between the “Final Customer” in the capacity of purchaser and Chic Dress-Confec., Lda. (JeansDeep) as the retailer, and applies to all www.jeansdeep.com visitors, as well as to any transaction of a commercial nature undertaken using this virtual online shop.

Browsing through and purchasing any product at www.jeansdeep.com implies the acceptance of the present conditions of use and hire.

JeansDeep sells all products manufactured by Chic Dress - Confec., Lda. and is responsible for the online sale at www.jeansdeep.com of the products from the aforementioned brands; all “e-commerce” services are exclusively available to final consumer and resellers. 

“Final Customer” or “User” or “Buyer” is understood to mean any person (female or male) who acts / buys for personal use, separate from their business or profession, therefore, without any desire to resell the products acquired from online shop. 

JeansDeep reserves the right to alter these conditions of use and hire without prior notice, and to modify at any time the information and commercial offer of its products, prices, promotions, commercial conditions and services. Any alteration will always be posted at www.jeansdeep.com. 

JeansDeep reserves the right not to process any orders from users who do not comply with the general sales conditions of the “Retailer” website JeansDeep.

The “Final Customer” shall provide JeansDeep, as the retailer, with a correct and complete e-mail and postal address, or other contact details, and accept that JeansDeep may use these to contact him/her if necessary.

 

JeansDeep Online Shop Content

The website www.jeansdeep.com is intended for private use only, therefore, the reproduction, transfer, distribution or storing of JeansDeep online content without prior written consent, for any use other than purely personal, is prohibited.

It is strictly forbidden to introduce links of our website for commercial purposes without prior JeansDeep consent, as well as the use of the domain www.jeansdeep.com for abusive purposes without prior consent. Such use will be liable for legal redress by JeansDeep.

In the event of finding links on other websites which redirect to www.jeansdeep.com or make reference to the JeansDeep online shop, we hereby declare that JeansDeep has no responsibility for such links or pages, nor for the content contained therein.

All contractual information is written in Portuguese, as is the product information, e-mail communications and sales documentation, with the exception of expressions specific to the world of fashion.  

 

Sales Policy 

Where the information presented does not correspond to the product characteristics, the Customer has the right to terminate the purchase and sale agreement in accordance with the terms of the governing law.

Photographs on the website are merely illustrative, therefore we recommend that you read the product description carefully for more information about the specific characteristics of the products you intend to purchase.

Prices and product specifications are subject to alteration without prior notice. 

Despite every effort made by JeansDeep to keep all information up to date, it is possible to have a missmarked price. For this reason, we check prices every time we process an order. 

If the price of the product is lower than the price announced, we will refund the difference. 

If the price is higher, we will inform the “Final Customer” by e-mail and await their decision to accept the revised price or cancel the order. 

The product catalogue for the jeansDeep online shop is independent from the physical shops, both in terms of price, product availability and in stock quantities. 

All promotional campaigns have limited stock and are exclusive to the JeansDeep online shop.

Validation of a purchase or order presupposes that the “Purchaser” is aware of and accepts the General Sale Terms and Conditions from the site www.jeansdeep.com.

All data registered by JeansDeep constitutes proof of the transactions made between the “Retailer” and the “Final Customer”, being the responsibility of JeansDeep to file the electronic documents formalizing contract.

 

 Customer and User Obligations

Any visitor to the website www.jeansdeep.com is obliged to comply with and respect the present general conditions, namely to observe the following obligations:

-It is prohibited to introduce, store or disseminate via the JeansDeep website content which are defamatory, obscene, injurious, xenophobic and / or of any other type which violate the general principles of law and public order;

-To Save and not disclose your password for entering the site in order to prevent third parties from accessing your account and personal details;

-To not use false identities;

-To keep personal details and addresses up to date so that JeansDeep may process orders correctly.

The “Final Customer” is solely responsible for the accuracy of the personal information given to JeansDeep and agrees to immediately communicate any alteration of this information via their Registration Account at www.jeansdeep.com.

JeansDeep disclaims any responsibility for possible delay or inability to process an order as a result of error or incomplete data communicated by the “Final Customer”, particularly at the time of delivery.

 

Ordering Online

To place an order at www.jeansdeep.com, the “User” must have a valid and frequently used e-mail account with which to register as a customer of JeansDeep by completing the form available "register here". Once registered, the “Final Customer” simply has to place in their virtual “Shopping Cart” the product that he / she intends to purchase, following all the steps so that the transaction is completed successfully.

Placing an order at www.jeansdeep.com is very simple. Just follow the steps below:

-Browse through the pages of the JeansDeep online shop and find the product you would like to purchase;

-Add the chosen product to the “Shopping Cart” by using the “Add to Cart” button;

-When you have chosen all the products you wish to buy, finalize you order by clicking “Finalize Order”; 

-Then confirm the shipping address, and select the payment method; 

-Confirm the order;

-Finally, you will receive confirmation of your order via email;

-Once the payment is process, your order is confirmed and you only have to wait the estimated number of days for delivery of your products.

If your details are not correct you may request their immediate correction, or cancel your purchase, click here. 

If the payment is not confirmed or if there is non-compliance with the General Terms and Conditions, JeansDeep reserves the right not to accept your order, or to cancel it in whole or part, even after automatic confirmation of the order.

 

Product Availability and Confirmation / Cancellation of Order

JeansDeep will only process an order made by a customer after confirmation of payment, so that JeansDeep cannot guarantee the availability of products until the start of said processing.

Naturally, the time estimated for delivery may vary depending on the carrier and the destination of your order.

JeansDeep only ships orders during business days. For calculation of delivery time, weekends and holidays are not included. Any delay in the delivery of products with regard to the estimated dates given does not confer the right to compensation.

All orders placed on the website are subject to product availability. JeansDeep strives to ensure that all products for sale on the website are in stock. However, JeansDeep reserves the right not to accept any orders or to cancel confirmed orders for products which are no longer in stock. 

       If a product is unavailable and / or out of stock, JeansDeep will immediately inform the “Final Customer” of the partial or total cancellation of their order. The purchaser is entitled to the reimbursement of the amount paid.

JeansDeep may not validate an order if there is not sufficient guarantee of payment provided, if the order is incomplete or incorrect, or if the products ordered are no longer available. In any of the above mentioned circumstances, JeansDeep will inform the “Final Customer” via email that the sales contract was not made and that JeansDeep will not proceed with the sale, specifying the reasons for such action.

If the products ordered from www.jeansdeep.com are unavailable at the time the customer last visited the site, despite having been obtained confirmation of the order, or when JeansDeep receives the order, JeansDeep will immediately inform the “User” of the unavailability of the products, never exceeding 5 days after receiving the request.

If an order and respective payment has been made for products which have meanwhile become unavailable, JeansDeep will refund the amount paid for the unavailable products.

JeansDeep reserves the right to refuse any order, regardless of the reason and free from liability for any damages or costs, and also reserves the right to cancel any purchase even when it has been accepted or confirmed by JeansDeep, in the following circumstances:

 -The information contained in the invoice is not correct or verifiable;

 -The order is flagged by the website Security Systems as an incorrect or irregular order, or an order likely to be fraudulent;

 -Payment was not received within 3 business days after the order acceptance;

 -It was not possible to deliver the order to the address supplied by the “User”;

 -The “Purchaser” is deemed incapable of making the purchase;

 -The price of the product(s) was incorrectly advertised;

 -The order is believed to be intended for resale;

 

Payment conditions and Security

The accepted methods of payment are available at www.jeansdeep.com. We do not accept any other method of payment apart from those mentioned.

You may pay for your products using your personal PayPal account, or Bank Transfe, or by ATM. The JeansDeep website will provide you with the necessary instructions for this method of payment (company code, reference, and total amount payable). If you prefer, you may request that your order be sent and payable to the courier upon delivery. This method of payment is only available for customers of mainland Portugal.

If the “Final Customer” chooses to pay by ATM, we will only begin processing the order after having received payment.  Therefore, for this method of payment we advise you to go to an ATM machine as soon as possible in order to receive your order as quickly as possible. If we have not received payment with 3 business days of your order being place, it will be cancelled.

We urge you not to attempt payment by any other methods other than those specified at www.jeansdeep.com. If you do so, JeansDeep cannot be held responsible for the loss of payment, or any other damage that may result.

 

Security for the Jeansdeep online shop and all purchases made therein

The JeansDeep online shop uses the most up-to-date and robust security technologies available for encryption platforms. 

All payment information you provide will be fully encrypted, from the moment you begin your transaction until the order is processed, and will not be stored on any public server.

JeansDeep cannot be held responsible for any damage resulting from the use of electronic means of communication, namely damage caused by failure or delays in the delivery of electronic messages, interception or manipulation of electronic communication by third parties or computer programmes used to communicate or transmit viruses.

 

Retention of owership of products sold

The JeansDeep online shop retains the ownership of all Chic Dress and Víttor Faria products until it has received payment in full for all such products.

 

Prices

The prices displayed on the website www.jeansdeep.com contain / carry Valued Added Tax (VAT).

The total price specified in the “Check out” menu includes taxes and shipping costs. Prices are quoted on the order confirmation, which can be printed out or downloaded for future use. Please transfer only the exact amount specified on the order confirmation, and make a single transfer per order.

Shipping costs are calculated per order, and the exact shipping cost will depend on the country to which your order is delivered.

All prices are displayed in Euros and any changes made to the shipping country may influence prices, due to shipping costs.

 

Quality and Guarantee

JeansDeep will only sell on www.jeansdeep.com products that are of the highest quality and will never sell second-hand products, defective products or products of a quality inferior to existing market standards.

Products for sale at www.jeansdeep.com may not correspond exactly to the clothing with respect to the image and colours displayed, especially as a result of the internet browser and monitor used.

 

Product Shipping and Delivery

Orders from the JeansDeep online shop will be shipped and delivered during business days from Monday to Friday.

We can only guarantee safe delivery of the order if the shipping address for the products is correctly entered by the “User”.

A delivery is considered completed or a product is considered delivered upon signature of the delivery receipt at the address agreed upon.

 

Shipping Costs and Delivery Deadlines

Shipping costs will be charged once per order, regardless of how many products you purchase. 

However, JeansDeep reserves the right to split the order into separate shipments, for example, if part of the order is delayed or not available. 

If the order is split into more than one shipment, the customer will be notified by email.

For this purpose, we shall use the email address provided by the customer at the time of purchase. 

In Continental Portugal the shipping costs totals 2.90€ per order, but this amount will not be charged to the "Buyer" in purchases equal to or greater than 29.99€.

For Madeira the shipping costs totals 11.70€ per order, up to the value of 49.90€. For orders totalling 49.90€ to 99.90€ the shipping costs are 5.90€. And for orders over 99.90€ the cost of shipping is free.

For the Azores the shipping costs totals 19.90€ per order, up to the value of 49.90€. For orders totlling 49,90€ to 99,90€ the shipping costs are 9,75€. And for orders over 99.90€ the cost of shipping is free.

For orders from the remaining countries to where we deliver (Germany, Belgium, Denmark, Spain, France, Italy, Luxembourg, Monaco, UK and Awitzerland), please conslt the corresponding shipping costs here.

Always examine the packaging and the products at the time of delivery. Please note that the products sent must be delivered to you in an unopened package.

If you notice that the products are damaged, you should not accept delivery of the order, which should be returned immediately using the “Exchange & Return” procedure provided at www.jeansdeep.com. 

JeansDeep will refund the amount paid for the order and the transportation once the products have been returned to head office and the return process has been concluded.

The order is deemed accept if, after receiving the order, the “Purchaser” does not return it within the next 15 days.

After your order has been registered, payment confirmed and all items are available, JeansDeep commits to the shipment of your order considering the following delivery deadlines:

 -In mainland Portugal, within a maximum of 3 business days;

 -In Azores and Madeira, between 5 to 15 business days;

 -In Spain, between 2 to 5 business days;

 -In all remaining countries, to where we ship to, we will deliver the order within approximately 10 business days.

JeansDeep will not liable for failure to deliver your order in the event of a greater force, such as storms, earthquakes, or any other that is beyond the reasonable control of JeansDeep.

 

Product Exchange and Returns

All products are individually identified with a label. If you wish to return a purchased product, do not remove this label.

If you decide to return a purchased product, JeansDeep has the right not to accept the product if the corresponding identification label is missing, or if the identification label has been altered from its original state, or damaged. 

After receiving the order, the “Purchaser” has 30 days in which to return or exchange the product(s) if defects or other irregularities are found in the product(s) ordered or simply because the product(s) are no longer desired, without the need to state any justification.

JeansDeep allows product exchanges for products with different references.

In Continental Portugal, the costs of any re-shipment (succession of an exchange) will be assumed by JeansDeep. In returns and exchanges, shipping costs will be assumed by the customer (except for quality reasons). If there is a defect, you will be asked to provide proof of payment.

The shipping costs for returns and exchanges by customers from other countries to where Jeansdeep ships, will be assumed by the customer (except for quality reasons). 

The exchange or return of orders from the “Purchaser” shall be carried out by the same logistics provider who delivered the products to his/her address. Place the unused product(s) you wish to return in the original packaging (recommended) with all respective identification labels and price tags intact together with the invoice. 

Close the package with tape and remove all stickers and labels from previous expeditions and access your customer area and send us an e-mail, "click here to send e-mail", select the sbuject “Exhanges & Returns”. Proceed by completing the Return Questionnaire indicating which product(s) you wish to return or exchange. To finalize the return process send the product(s) to be returned to:

      Chic Dress Conf. Lda. Rua Parque Insustrial Monte Real, Lt.5, 4755-481 Rio Côvo Stª Eulália - Barcelos

If you have made the payment by Bank Transfer, by ATM or Cash on delivery, indicate your NIB so that we can process the refund. If you have made purchases outside of Portugal and wish to receive a refund, send us your IBAN and SWIFT.

After receiving all or part of the returned products at our head office, we will process with them within an average of a week. 

If the return is conformed, you will be refunded the amount of the product(s) using the same method of payment as in the original purchase (if you paid by Bank Transfer, ATM, or by cash on delivery, you must provide your NIB). 

In the case of a simple exchange of product, colour or size, then after checking product availability, it will be shipped to the address indicated in the exchange process.

In case you are returning a defective product or one with other nonconformities (JeansDeep will evaluate the product in question), the customer has the right to return with no costs and will be refunded within a maximum of 30 days.

 

Cancellation of Orders

Before shipment, the “Purchaser” may cancel the order. 

If you place an order and wishes to cancel it, you must send us an e-mail immediately in order to check if the order is still pending or if it has already been shipped. If we have already shipped you order, we can not cancel it. You can receive the order and return it.

If cancellation of the order is successful, the customer will be notified by email and the cancellation will be processed at no cost to the customer.

On confirmation of return and receipt of the order at JeanDeep (Chic Dress - Conf., Lda.), the refund will be processed.

 

Conditions applicable to Promotional Codes (discounts)

When used in accordance with set rules, a promotional code allows the user to take advantage of a promotion / discount for the purchase of a specific product or set of products for the period indicated / associated with the promotional code / promotional campaign.

Promotional codes are personal and non-transferable and can only be used for online purchases made on this website. 

The sale, exchang or giving away of a promotional code is prohibited. 

The bearer of the promotional code can not download or make use of a promotional code on any website or other public form of offer, gift, sale or exchange. 

The use of promotional codes cannot be used for commercial purposes.

The use of promotional codes is limited to one use per product and per order. 

Promotional codes cannot be combined with any other promotion or specific offers.

Promotional codes cannot be redeemed for money and will not be re-issued or refunded.

Without infringement to any other rights, JeansDeep reserves the right to cancel the promotional code issued with immediate effect in case of suspicion that a promotional code is being used in violation of the above-mentioned rules.

 

Duration of Promotions and Commercial Campaigns

Promotional offers or commercial campaigns published on the site www.jeansdeep.com are valid only for the period of time they are displayed on the site and according to the conditions established, unless information on the site states otherwise. 

Where products acquired as part of a commercial campaign or promotion are returned or exchanged, you will be credited or refunded only the amount you actually spent on the product in question.

 

Liability

JeansDeep will only be liable for damages suffered by the “Purchaser” in the event that such damages result from attributable breach by Chic Dress Conf. Lda. of its contractual obligations towards the “Final Customer”, or in the event the liability results from the legal applicable law.

In the event that the “Purchaser” suffers damages related to the activity of our website, JeansDeep´s liability shall be limited to: damage to JeansDeep products, reasonable and verifiable costs incurred by the “Purchaser” resulting from the breach by JeansDeep of these General Terms and Conditions of Sale.

The Company (Chic Dress, Conf., LDa.) JeansDeeep, can not be liable for damages incurred by a third party resulting from the use of any of our products. 

JeansDeep shall not be liable for damages incurred by the “Purchaser” as a result of improper use of any of our products.

JeansDeep is not liable for damages resulting from incorrect information on the website.

All products sold by JeansDeep are in accordance with Portuguese Law and those of the European Community.

JeansDeep disclaims any liability in case of breach of the country legislation where the order is delivered. 

It is the Customer´s responsibility to check with local authorities of the conditions for importation or use of the products you wish to order.

 

Industrial and Intellectual Property

All text, comments, work, illustration, artwork or image reproduced or represented in the website www.jeansdeep.com are strictly reserved under the copyright and intellectual property rights all over the world. 

Accordingly, and pursuant to the Intellectual Property Code,  the use of information for private purposes is permitted only subject to contrary provisions including more restrictive provisions contained in the Code.

Any reproduction or representation of all or partial of the content included in www.jeansdeep.com is strictly prohibited.

The corporate names, trademarks and distinctive signs reproduced on www.jeansdeep.com are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or any part of any distinctive sign is strictly prohibited and must be the subject of prior written consent of the proprietor of the company Chic Dress conf. Lda (Deep Jeans).

Should the “User” wish to use material or information from the website, prior written consent must be granted by (Chic Dress Conf., Lda.) JeansDeep).

 

Applicable Law

These General Terms and Conditions of Sale and all emerging litigation in connection with these general terms and conditions, including the validity of thereof, or with the use of the website www.jeansdeep.com or with any purchase on the website shall be governed by Portuguese Law.

In the event of dispute as to the interpretation or execution of these General Terms and Conditions of Sale, JeansDeep (Chic Dress Conf., Lda.) and the “Purchaser” undertake to obtain an amicable settlement that is fair and appropriate, within 60 (sixty) days from the receipt of notification of this effect addressed by any of the parties involved.

In the absence of an amicable settlement, pursuant to the preceding paragraph, and in case of breach of these General Terms and Conditions of Sale, both parties secure jurisdiction of the Civil Court of Barcelos, with express waiver of any other.

 

Amendment of the General Terms and Conditions of Sale in the Jeansdeep online store

JeansDeep reserves the right to amend these General Terms and Conditions of Sale at any time. The “Buyer” is subject to the principles and terms applicable at the time of his / her order, unless the law or competent authority imposes any modifications thereof.